Shipping & Returns

At House of CODA, we believe getting furniture into your home should be as enjoyable as choosing it. From our workshop to your living room, we're here to make the process as smooth as possible.

Shipping & Delivery

Good furniture is worth the wait. We just don't think you should have to wait forever.

We offer complimentary White Glove Delivery on eligible furniture orders within the 48 contiguous United States.

Our estimated delivery timelines are:

Product Type	Estimated Delivery
In-stock furniture	2–4 weeks
Custom and made-to-order furniture	4–6 weeks
Casegoods	8–20 weeks, depending on the piece

 

Delivery estimates begin when your order is placed and may vary depending on product availability, customization, and delivery location. Please refer to individual product pages for the most current estimates.

Orders containing multiple pieces may arrive separately.

We currently ship within the contiguous United States only. We do not offer shipping to Alaska, Hawaii, international destinations, or P.O. boxes.

Complimentary White Glove Delivery

We'll bring it in. You make it yours.

Our White Glove Delivery service takes care of the heavy lifting, so you can focus on enjoying your new furniture.

Your delivery includes:

• Scheduled delivery to your home
• Placement in your room of choice
• Removal of delivery packaging and debris

Our delivery partner will contact you to schedule an appointment once your order is ready.

Before delivery: Please ensure that all entryways, hallways, stairways, and the intended room are clear and accessible. Our delivery team cannot move or rearrange existing furniture.

Please measure doorways, elevators, staircases, and other access points before ordering to ensure your furniture will fit.

Someone must be present to receive and inspect the delivery.

Returns

We want you to love what you live with.

If something isn't quite right, we're here to help.

We accept returns within 30 days of delivery, including eligible made-to-order furniture, provided the item is in new, unused condition.

A 20% restocking fee applies to all eligible returns.

To qualify for a return:

• The return must be requested within 30 days of delivery.
• The item must be in new, unused, undamaged condition.
• The item must be free from stains, odors, pet hair, and signs of wear.
• Returns must be authorized by House of CODA before the item is shipped or collected.

Returns are subject to inspection upon receipt. Items that do not meet these conditions may not qualify for a refund.

Accessories and pieces from our In Situ collection follow the same 30-day return policy.

To initiate a return, contact support@houseofcoda.com or call 1-833-675-6360 with your order number and reason for return.

Our team will provide instructions for the next steps.

Order Changes & Cancellations

We understand that plans change.

Orders may be canceled within 24 hours of placement without a restocking fee.

Cancellations requested more than 24 hours after an order is placed are subject to a 20% restocking fee.

Once an order has shipped, it must follow our standard return process.

If you need to make a change to your order, please contact us as soon as possible. We'll do our best to accommodate your request.

Damaged or Incorrect Items

Every piece deserves to arrive looking its best.

Please inspect your furniture carefully upon delivery. If you notice visible damage, make a note of it on the delivery receipt and take photographs before the delivery team leaves.

If your order arrives damaged, defective, or incorrect, contact us at support@houseofcoda.com with your order number, photographs, and a description of the issue.

Our team will review the situation and work with you to determine the appropriate resolution, which may include repair, replacement, or another remedy.

A Few More Things to Know

Showroom returns: Online purchases cannot be returned directly to our Venice showroom. Please contact Customer Service to arrange an authorized return.

Delivery access: Customers are responsible for ensuring that furniture can safely fit through all required entryways and into the designated room.

Delivery scheduling: Our delivery partners will contact you to arrange delivery. Please respond promptly to avoid delays or additional storage or redelivery charges.

Natural variations: Differences in wood grain, stone, leather, and other natural materials are part of their character and are not necessarily considered defects.

We're Here to Help

Questions about your order, delivery, or return? We're happy to help.

Email: support@houseofcoda.com
Phone: 1-833-675-6360